Customer Flow Management Systems
Automation of service processes in various fields
AVECTIS LTD implements complex projects to automate service processes and customer flow management in various fields, increasing customer loyalty and economic indicators of the service process. The company offers a cost-effective solution that allows to organize structured work and enhance the image of the organization.
Capabilities
The Customer Flow Management System (CFMS) is a software and hardware complex designed to optimize the management of visitor flows and service processes, increase customer satisfaction, provide advertising information that allows the following:
- multi-level, comprehensive, centralized management, collection of statistical information;
- displaying the current load of all units – number of clients in line, number of active workplaces, working state of the system;
- differentiation of access to analytical data and management;
- multilingual user support;
- centralized setting of service priorities by categories of operations, building the customer's path in priority order;
- centralized management of media content and placement of advertising information;
- informing administrators about malfunctions;
- integration with existing systems.
Application areas
- for banking and financial institutions;
- for retail facilities;
- for car showrooms and car services, service centers;
- for tax and registration services;
- for embassies and consulates;
- for transport and logistics companies;
- for medical centers, polyclinics and pharmacies;
- for post offices, insurance companies;
- for customs and border services (terminals);
- for notaries and law firms.
Advantages:
- centralized tool for managing customer flows, collecting customer flow data, managing service processes and analyzing organization's activities;
- possibility to significantly increase loyalty of clients and staff;
- organization of a flexible system for selling services, increasing sales volumes;
- reduced requirements for staff;
- possibility of independent advertising;
- quick installation;
- low maintenance cost.